Terms of Sales
These conditions apply to all sales concluded with Le Relais du Château hotel, 7 promenade du grillon, 89170 Saint Fargeau. Therefore, the customer acknowledges having read these general conditions of sale and undertakes to respect them.
These conditions of sale are modifiable at any time, and the conditions applicable will be those in force on the date when the reservation will be carried out.
ARTICLE 1- RATES
Rates shown are in € uro and all taxes, and take into account the VAT applicable on the day of booking. Any change in the applicable rate, or any modification or introduction of new legal fees introduced by the competent authorities, will be reflected automatically on the prices indicated on the date of invoicing.
Rates are per room for the number of people shown and depending on the period selected and do not include benefits (unless otherwise stated)
The city tax of 2.30 per day and per adult is not included in the price displayed and must be paid directly on site.
Some services may be subject to a surcharge and may be subject to modifications without prior notice, in no way incurring the responsibility of the hotel.
No stay booked before the implementation of any promotional offer will be subject to refund, even partial.
ARTICLE 2- RESERVATIONS AND PAYMENT
Reservations can be made on the website www.relais-du-chateau.fr, by phone, e-mail or mail.
The reservation will be effective only if the latter is guaranteed by the customer, either by communicating a credit card number with validity date or by deposit, and after receiving a detailed booking confirmation.
The payment of all services will be done directly with the hotel (exceptions made for pre-paid bookings at the time of booking).
The hotel reserves the right to refuse any booking in case the credit card number is incorrect or the reservation is incomplete.
Bookings regardless of their origin will be payable in € euro only.
Le Relais du Château Hotel accepts the following credit cards: Visa, Mastercard and has a secure booking system (SSL) that protects and encrypts all sensitive data transmitted to the reservation in order to prevent any disclosure to a third party.
When booking the reservation, a credit card debit authorization will be made. This will be done for informational purposes, and will under no circumstances be charged to the account except in the following cases:
– Promotional offer “non-cancellable- non-refundable”.
– If the validity date of the credit card is before the arrival date.
– If the arrival date is more than 89 days from the booking date.
The customer is solely responsible for his choice of services and their adequacy to his needs, so that the responsibility of Relais du Château cannot be sought in this regard.
ARTICLE 3-FORCE MAJEURE
By force majeure is meant any event external to the parts presenting a character at once unpredictable and insurmountable which prevents the customer in the realization of the trip, to fulfill all or part of the obligations envisaged by the contract. This will be the case in the case of a transportation strike, hotel staff, government or public riots.
ARTICLE 4- MODIFICATION AND CANCELLATION OF STAY
Any modification or cancellation of reservation must be the subject of a request by email at firstname.lastname@example.org or by phone at 03 86 45 56 27.
The request will not become effective until the hotel Le Relais du Château has confirmed its acceptance in writing.
In case of modification or cancellation of stay, the following conditions apply (except in case of force majeure):
– For requests made within 72 hours of the arrival date, the amount of the first night will be charged.
– In case of no-show on the scheduled arrival date, your credit card will be charged the amount of the first night.
– Any stay started is entirely due.
For bookings made via the website of our partners, cancellation must be made via this site. The cancellation conditions that apply are then specific to the partner and may be different from those of the hotel Le Relais du Château.
In case of extension of stay, the customer will have to inform the reception of the hotel at 10:00 at the latest the day of the envisaged departure, to know the availabilities.
ARTICLE 5- HOTEL AND SERVICES
The child breakfast rate applies to children up to 12 years old included.
For reasons of safety and hygiene, our pets are not allowed in the establishment.
Rooms are available from 15:00 and must be vacated by 12:00 on the day of departure. An additional charge may be charged for failure to respect the maximum time of departure. In case of arrival after 20:00 reception must be notified.
Any behavior contrary to morality and public order will cause the hotel to ask the customer to leave the establishment without any compensation and / or no refund if a payment has already been made.
In the event of non-availability of the hotel Le Relais du Château or in the event of force majeure, the latter reserves the right to have the client fully or partially accommodated in a hotel of equivalent or higher category, offering services of the same nature. The transfer will then be the responsibility of the hotelier who can not be sought in payment of any additional compensation.
ARTICLE 7 – CLAIMS
Any complaint must be addressed to Hotel Le Relais du Château by registered letter A / R, and within 15 days after the departure of the stay which is the object of the said claim. After this period, no claim can be taken into account.
ARTICLE 8 – COMPUTING AND FREEDOM
In application of the law 78-17, known as computing and freedoms, the customers are warned that their reservation is the subject of a computerized nominative treatment. Users have the right to access and rectify the data entered, which is exercised at the head office: 7, impasse du Grillon – 89170 Saint Fargeau. It is specified that this information is not communicated to third parties.
The hotel Le Relais du Château offers wifi internet access. The client user agrees that the computer resources made available will not be used in any way for reproduction, representation, provision or communication to the public of works or objects protected by a copyright, by a neighboring right such as texts, images photographs, audiovisual musical works, software and video games, without the authorization of the holders of the rights provided for in books I and II of the intellectual property code when this authorization is required.
ARTICLE 9- RESPONSIBILITIES
The hotel declines any responsibility in case of theft, loss or damage to the belongings of the guests during their stay.
The customer will be held responsible for any damage, deterioration or vandalism that may occur due to the occupancy of the premises and / or by the participants and / or the staff in his charge movable, decorative and real estate property belonging or not to the hotel. As a result, the hotel Le Relais du Château may therefore ask the client to leave the establishment without any compensation and without any refund of the current stay, and to reimburse the damages caused by these acts.
ARTICLE 10- APPLICABLE LAW
These General Terms and Conditions of Sale are governed by French law. This is so for the substantive rules as for the rules of form. Litigation will fall under the exclusive jurisdiction of the French courts